Return & Refund Policy

Return & Refund

At Dubai Outlet, we strive to ensure that you are completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Returns & Replacements

• Products can be returned or replaced only in case of a damaged, defective, or incorrect item delivered.
• If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos or videos of the issue.
• Upon verification, we will arrange a replacement for the item.
• Replaced products will be delivered within 5–7 working days after approval of the replacement request.

2. No Refunds for Change of Mind

• We do not offer refunds or exchanges for orders due to change of mind, incorrect selection, or personal preference.
• Refunds are applicable only in cases where the ordered item is out of stock or cannot be replaced due to unforeseen circumstances.
• Once a refund is approved, the amount will be credited to the original payment method within 5–7 business days.

3. Conditions for Replacement

• Items must be returned in their original packaging, unused, and with all tags intact.
• The product must be sent back through a trackable courier service as advised by our support team.

4. How to Request a Replacement

1. Email us at support@dubaioutlet.in.
2. Include your order ID, a brief description of the issue, and photo/video proof of the defect or damage.
3. Our team will review and get back to you with the next steps.

5. Contact Us

For any questions regarding our Return & Refund Policy, please contact our support team at customersupport@dubaioutlet.in.